Branding is the vital differentiator for any business. It has a definite impact on saleability, reputation, trust, and customer retention. However, with so many players in the market, it is becoming more and more difficult to convert your business into a brand. One of the easiest, most effective and inexpensive ways to achieve this is online community building. Community building allows you to turn your customers into brand ambassadors, reach relevant audiences more effectively and gain good market traction. It builds a direct relationship between businesses and targeted audiences. In this post w are going to describe some of the major advantages of building an online community:
Here are a few major benefits of creating an online community:
Tailor your products to customers’ expectations
One of the major concerns of digital stores is to get honest customer feedback on product/service improvements to work on weaknesses and build on strengths. It allows them to tailor the products specifically according to their customer expectations which eventually help in increasing the sales potential. By building an online community it becomes easier for the businesses to understand what their customers love, their likes, and dislikes, additional features they want to see in your products, and how happy they are with the pricing. Acting on this information it becomes easier for you to introduce the changes to meet customer expectations.
Enhance support quality and reduce overall costs
A stellar customer service plays a vital role in customer retention and brand building. With an online community, it becomes easier for you to offer almost instant support services. Unlike standard support services, the customers won’t have to struggle with the formalities like opening a ticket, escalating their queries through several layers, or waiting for long hours to get the query resolved. They can directly tell you about the issues they are facing which allow you to take quick action and resolve the issues before it starts annoying the customers or affecting their operations.
Get honest feedback directly from your real customers
Social media is widely used by prospective buyers before purchasing any product. They want to see what people are saying about your brand. How happy or annoyed they are with your products and after-sales services? Lack of a dedicated well functioning branded community force your unhappy customers to vent their anger on other common community platforms, review sites, and forums. By creating a branded community you invite such customers to directly share their experience on your platform. It keeps everyone on the same page. Prompt issue resolving also strengthens your brand identity.
Turn customers into brand ambassadors by strengthening engagement
How well you engage with your targeted audiences determines the rapport you will share with them and it ultimately makes your marketing communication more effective and convincing. Your online community is a virtual ecosystem that allows you to enhance the engagement level by regularly posting material that is useful and relevant for your targeted audiences. It also invites them to comment, like, and share your posts which eventually increase your reach organically. Moreover, with increased engagement levels your social media reputation will also be strengthened. Even when new visitors discover your community they are pretty convinced that it is a well-managed professional community with an active engagement by members. One of the easiest ways to achieve this is o regularly publish the posts that are most relevant to your targeted group. For instance if you sell tools for bloggers then publishing informative article like how to start a blog can help you connect better with the potential buyers.
As more and more players are competing with each other to gain the lion’s share of the market it has become an uphill task to convert your business into a brand. However, there are some inexpensive yet effective ways to create a strong brand recall value for your business. One such solution is to create online communities. When created using the right strategies and maintained appropriately these communities can easily convert your entrepreneurial venture into a trusted brand with lots of organic brand ambassadors.